Terms + Conditions

SEMI-CUSTOM OVERVIEW

Your order includes 2 design rounds to provide edits and refinements.

Your first design proof arrives 2-3 business days after we've received your content.

Production begins after you submit your final approval (please make sure you double check all text for spelling/grammatical errors, dates & times, names & addresses, etc…).

Production times typically take about 4 weeks, and shipping 1 week.

Make sure you review your items within 7 days of delivery - beyond this timeframe, we won’t be able to issue any refunds or replacements.

Design, Production & Shipping

Getting Started

The sooner you can place an order, we’ll be able to get you on our schedule! In order to ensure a smooth process we recommend allowing at least 8 weeks before you need your items. You’re more than welcome to book ahead of time to secure your spot on our calendar.

Fill out our order form and we’ll get back to you with a final estimate within 1 business day.

Once you receive your estimate, you’ll have 3 days to approve the estimate and make a 50% deposit payment to secure your spot on our schedule.

Upon receiving the first round of design, the remaining 50% of your total order is due.

The Design Phase

Semi-Custom
Once you’ve placed your order, we’ll send you a content form to fill out - please submit your content at least 4 weeks before your desired delivery date. We’ll provide the first design proof 2-3 business days after receiving your content (allow 2 business days for revisions). After providing your feedback, please allow 2-3 business days for revised proofs. Semi-custom suites include two rounds of edits; additional rounds will incur a 10% fee per round.

The timeline for the design phase depends on your responsiveness, the amount of edits, and any additional custom components or embellishments you need. Your prompt response is important to meet your deadlines. Any delays due to late responses are not our responsibility and we cannot guarantee deadlines.

Custom
Fully custom designs require longer timelines which vary depending on the complexity of the design, materials, and assembly - if you’re interested in a custom suite, we recommend beginning the process at least 4 months prior to your desired delivery date (so if you want to send your invitations out in May, we’ll need to begin the design process in January). For initial announcements like Save The Dates, we recommend beginning 6 months prior to your desired delivery date. As custom timelines tend to run longer, we highly recommend you book your date ahead of time so we have you in our schedule!

The custom design process includes 1 round of mood boards, 1 round of initial design, and 2 rounds of edits; additional rounds will incur a 10% fee per round. Design time for each round will also be longer than semi-custom timelines, given the bespoke nature. All timelines for the design phase will depend on your responsiveness; any delays due to late responses are not our responsibility and we cannot guarantee deadlines.

The Production Phase

Once you give us your final approval, it’s time to pop the champagne! We’ll be spending the next few weeks making your aesthetic dreams come true.

For paper goods on white stock: 1 week
For paper goods on colored stock: 2 weeks
With assembly/printing upgrades (letterpress, foil, emboss/deboss): 3 weeks
For signage items upgraded to acrylic: 3 weeks

Shipping

All items are shipped via USPS First Class, USPS Priority, and UPS Ground. Standard delivery within the US is 2-7 business days. Shipping fees will be invoiced separate from your initial estimate.

Please note that shipping delays can occur and are out of our control, so it’s best to allow extra time when placing an order.

Please contact us if you’d like to arrange a local pickup - we are located in Downtown San Diego, California.

ERRORS

Client Errors

We highly recommend double checking your final content form prior to submitting it to us, and thoroughly reviewing your final design proof to make sure there are no spelling errors, and all names/addresses are correct. Once you approve the final design proof, we won’t be held responsible for any client errors. However, we understand mistakes can happen! We’ll gladly re-print your order with a 25% off discount, not including shipping.

UME DESIGN STUDIO Errors

We rarely make mistakes, but if you happen to notice a printing error, please let us know within 7 days of receiving your order and we will re-print those items at no additional cost to you.

RETURNS / EXCHANGES

At UME design studio, we strive to provide the highest quality products tailored to your vision. Due to the made-to-order custom nature of our items, we’re unable to offer returns or exchanges for any personalized items. If you find errors with your order, please reach out to us within 7 days of delivery so that we can help make it right! We’re happy to offer replacements or credits for those items. Please note that some colors can vary slightly from what you see on screen and real life - we won’t be able to refund or reprint orders solely based on personal preference regarding print colors or paper stock.

CANCELLATIONS + CHANGES

Prior to any design/print commencement, we will refund your order in full, minus credit card processing fees.

After design has begun, but prior to printing - we will refund 50% of your order.

After design has been been approved/printing & production has begun - strictly no refunds. 

Additional design changes that come after final design approval or printing may be done at an additional cost.

POSTPONEMENTS

We understand - life happens sometimes. For orders that have entered the design phase but haven’t begun printing/production, we can put your on order on hold at no additional cost until it becomes necessary. We’ll also gladly provide 1 extra round of edits to your artwork at no extra cost, in case you need to make a few changes to the date, venue, or guest list.

Kindly note that once the printing process has commenced or the order has been delivered, refunds are not offered. However, should any updates be needed for your wedding stationery, we extend a generous 25% discount for reprints.

YOU’RE IMPORTANT TO US

We want to help make your big day extra special and we want you to have the best experience possible with us. We kindly ask that you contact us with any issues within 7 days of delivery so that we can help make it right! In fairness to all, beyond this timeframe we will not be able to provide credits or replacements.

In the unlikely event of shipping-related damage, we kindly ask that you please provide the original damaged packaging as evidence.

PUBLISHING AND PROMOTION

We retain the right to showcase our work through images posted on our social media channels and website. Rest assured, we never disclose your address, contact details, or guest addresses. If you prefer not to have your invites or wedding stationery featured on social media, kindly include a note during checkout or send us an email request at hi@u-me.design

Nothing makes us happier than seeing our clients happy - feel free to send us your images or tag us on Instagram or TikTok @ume___design

OWNERSHIP

All artwork and images are owned by UME Design Studio and we maintain full legal ownership of the artwork included within your printed stationery. Under no circumstances may UME Design Studio artwork be reproduced or repurposed within any print or digital media, resold, or otherwise used for personal or commercial gain.